GOQii – FAQ Video Explainers
01. About The Company
GOQii (pronounced Go-Key) is an Indian fitness technology company, headquartered in California that offers a wearable fitness band with a mobile-app, and personalised remote coaching.
The GOQii ecosystem combines a Smart Fitness Band, an App, Care Team including a Personal Coach, Experts and a Doctor to help you meet your health targets. They also offer additional features and services within the app to help you on your journey to good health.
02. The Challenge
GOQii’s customer care team received constant queries regarding the workings of GOQii app or health trackers. The support team was spending hours on solving redundant queries which were not solved via instruction manuals (provided within the app).
03. The Solution
We created a 14 instructive videos with narration that took a user through detailed steps for troubleshooting the app or the device. Our services included: Product Imagery, Motion Graphics, Script Writing, Screen-casting, Commercial Music & FX, Commercial Narration & Unlimited Revisions. Not only this, we also provided GOQii with an HTML E-mail Newsletter which they could use to inform all customers about their brand-new troubleshooting playlist on YouTube.
04. The Perfect Outcome
The team at GOQii was heavily involved on the project as they had to oversee the right guidelines being included in the troubleshooting steps. The team was pleased with the final submission of videos and looked forward to smoother customer support management.
05. The Reception
